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Administratorem danych osobowych jest firma CANBI Sp. z o.o.
Dane będą przetwarzane wyłącznie w celach marketingowych.
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Administratorem danych osobowych jest firma CANBI Sp. z o.o.
Dane będą przetwarzane wyłącznie w celach marketingowych.
SEKTOR
Sektory
Transport, Shipping, Logistics

Positive experiences for your customers

Customer requirements in your industry are constantly changing, which is the result of the entry and rapid development of operators such as Amazon or Uber on the market. The low transport costs you offer may not therefore be the most important advantage when choosing your services, if so with quality. This means short lead times, convenient delivery times, range of services, e.g. transport + storage, and not only transport. Considering these options will require providing the customer with such experiences that he can compare them with other, larger suppliers. This industry is defined by technologies, because they give the advantage of companies such as Maersk and DHL, and the domestic Inpost. It is worth noting that e-commerce is, to a large extent, not only transport, but also 25% of warehouse space in Poland. Inpost drew attention to it, creating the InPost Fulfillment service without the required minimum number of shipments that a partner must complete - and what will your move be?

We will ensure that your clients experience directly and through tools such as smartphone/tablet/computer:

  • Proper and immediate information about the status of your shipments and the most accurate information possible about the planned time of delivery and its quality
  • Is the delivery carried out by a driver who knows the customer and easily moves in his logistics park (knows the procedures)
  • Possibilities of using the existing features of contracts for the execution of subsequent ones

How will this affect your goals? Integrated tools (eg. Salesforce) lifting a positive customer experience, ability to handle complaints or requests concerning. Improve handling qualities is that your client will do with a loyal buyer, as well as the best ambassador of your business which will bring further new customers.

SEKTOR_OPT_01

Employee efficiency

Increasing the efficiency of processes related to the handling of individual stages of transport and loading / unloading are the priority tasks for your employees. These processes are complemented by processes such as delegations or vehicle settlement. The aim is always to increase your competitiveness, and you will usually achieve this by reducing your TCO (total costs of ownership) in the long term. This is guaranteed by optimization and broadly understood resource specialization as well as the smallest possible losses related to work and route optimization.

SEKTOR_OPT_02

Ease of making changes

Include last-minute changes in the order fulfillment process. Support your indoor units with the ability to quickly process various types of requests and analyze bottlenecks and ineffective drivers and the time they spend on loading and unloading instead of driving. Make the ability to define warnings and reports for alerts available as an option for the responsible employee you have and entrusted with your part of the business.

SEKTOR_OPT_03

Optimal communication merge all sources

Merge communication in your organization as part of processes that today are carried out by many instead of one system:

  • Email communication (electronic mail, inbox)
  • Voice communication and chat with the client
  • Notification system, the so-called ticket

You can merge them in one system and supplement them with chat conversations performed in each internal system along with notifications about new messages. This will improve your processes and allow you to avoid unnecessary delays and additional explanations and iterations related to it. Transparent kanban boards and integration with other systems can complement what your employees can use to reduce order handling time.

SEKTOR_OPT_04

Quickly test new business scenarios

Reducing the delivery time for new solutions implementing the tested business scenarios must be associated with low cost, not its increase. The use of solutions from the group of low-code platforms ensures the inclusion in this process to a greater extent of business employees who can quickly and accurately describe their needs and even create a complete process flow in the system. Defining more difficult processes Your employees can consult a consulting service provider - this ensures high quality and allows you to easily join the production environment later if the results are favorable.

SEKTOR ADDN

INDUSTRY PROCESSES

  • Business Intelligence
  • Load distribution planning
  • Accounting for Drivers' Working Time
  • Vehicle Fleet Management
  • Document Management
  • Delegation service
  • Handling of Leave Applications
  • Inventory control
  • Electronic Document Circulation
  • Repairs Management
  • Leasing Management
KONTAKT